Getting your media to us is your responsibility. So, we are not responsible for any damage that may take place on your packages trip to TuneTransfers.com, LLC. To quell your concerns we are proud to have a 100% record of never losing any media either way from here to your house or the other way around. In addition to that, when the media has been properly packaged there has been no damage incurred to any audio or video multimedia since our opening in late 2006.
We are also not responsible for any damage that takes place on its way back to you by UPS, FedEx, USPS, DHL or any other postal service unless we mislabeled the package or improperly positioned the contents. Regardless of how you package your media to get to us, we reinforce the sides of the boxes and position all the media in foam.
Finally, we are able to fix damaged media when it comes to us for free in most cases. If you have a broken video or audio cassette we can usually fix the material - if it requires new parts then we will be forced to charge you for the cost - but it usually stays below $7.50 for the purchases parts. Just let us know when you are mailing the media in if it is broken or not - and if it somehow is damaged on the trip to us we will also make sure to fix it to convert it over and contact you to determine if the item was damaged before or after departure.