What is the turnaround time? TuneTransfers.com, LLC converts several hundred media types a week on average. Depending on backlog, order size, etc. your order should take 10 to 14 days in total, including shipping. If you need your order converted immediately we recommend Overnight Shipping with UPS or FedEx and to inform us of your time restrictions. What is the ordering process? Once you have determined which media type you want to be converted along with any additional features you will be brought to a shopping cart. At this point you can choose the amount of media you have, such as 21 cassette tapes to CDs. After choosing the amount, you will have the choice to pay with PayPal, personal or business checking, or any major credit card. After payment you will be sent a confirmation email from TuneTransfers.com, LLC. Once you have received a confirmation email all you need to do is mail your order to TuneTransfers.com, LLC and we take care of the rest! When we receive your order you will get a second confirmation via email. After the second confirmation we usually work on an order for 10 to 14 days. Upon completion of the order, you will be sent a third email from us indicating your order has been sent with a UPS tracking number included. Also check out the Services page with a rundown of the steps you need to take. Do I have to pay with PayPal? When you get to the shopping cart through the Services page you will have to enter in your email address and begin the payment process. On the right hand side of the shopping cart it asks you to enter in your PayPal information. If you would prefer to simply use a credit card then read the left hand side of the payment page which will enable you to bypass the option to set up a PayPal account. How does shipping work? First of all, you can ship your order to us anyway you please; however, we prefer UPS since we have yet to have a problem with them. When you pay for your order at the shopping cart you will have two choices for return shipping. You can pay for UPS Ground shipping which includes a tracking number and $100 of insurance for free. Your other option is to send a self addressed pre paid packing slip for us to mail your order back to you. TuneTransfers.com, LLC is very proud to say we have never had an order fail to reach us. In addition to that, TuneTransfers.com, LLC has never failed in sending back an order and we plan to keep it this way. How is my media converted to CD / DVD? Every single form of media we convert receives incomparable individual attention. TuneTransfers.com, LLC converts each media form to a digital format which may also include volume adjustments, pop and hiss removal, track separation, along with other purifications depending on what type of media form it is. Basically, all of the analog media we receive is digitized and made to look and sound better. All of the free work done on your media form is described in more detail in the Services section. Can I make my own copies after the transfer? You most certainly can make your own copies. We use digital audio CD-R for audio work and standard DVD-R for video conversions. You can copy these discs in any computer with a CD / DVD burner or a standalone disc copier. You must own these discs and abide by all copyright laws though. Will I get the media I mail to you guys back? Every single cassette tape, vinyl record, video tape or anything other media form you mail to us will be sent back to you the same way we received it, all in one box with the converted CDs / DVDs included. What if something gets lost in the mail? Fortunately this has never happened and we would like to keep it that way. Due to this fact we keep back up copies of your media for 90 days after your order has been sent back to you. If something were to happen to your order, or if it does not work the way you thought it would, then we keep the back up copies for this reason and would be more than happy to mail another copy when necessary. Since we use UPS with tracking then there is no reason something like this would ever happen. What if the converted discs do not work? The question previous to this one explains most of this problem; however, this section will go into more detail. We have a 90 Day Money Back Guarantee which states if the CD or DVD you receive does not work we will send you a replacement for free. If the package is lost en route at our end you will also be sent a new set of copies since everything here is backed up for 90 days. TuneTransfers.com, LLC does not use the music or video media for any other reason but to back up your order. If your discs do not work properly you must send the original discs back to us first before we send out another copy. My media is broken, can you fix and convert it? Yes we can fix practically any form of media and then convert it. On average, about 90% of the items we receive that were originally broken (like a cassette tape with the magnetic tape off track or a VHS movie with a cracked interior reel) are able to be fixed and the best part of all this is, there is no extra fee! Can you convert home made music / video? Yes we definitely can. We can take your old cassette tape mixes or recorded movies and move them over to much more robust CDs and DVDs which will keep your memories safe. Can you combine several short media forms? Yes we can; however, in most circumstances the price per media type remains the same. For example, if you want 5 cassette tapes converted to 1 CD you will still be charged for 5 cassette tapes since each media type is converted individually. For more information please email us. What file format are the converted CD / DVDs? CDs will be converted to a format known as AIFF. This would look like example.aiff on your computer when you look at a single track. What this means is that your new CDs can be played in your car stereo, on your CD player, on your computer and it can also can be moved into a program like iTunes or Windows Media Player to put onto an iPod or mp3 player without any conversion work on your end. DVDs are converted to a .mov file initially and if you are so inclined the converted videos can be converted to any video file you want. Whether it be an MPEG4 or QuickTime file, just send us an email and let us know what you want with no extra cost. Do you accept orders from other countries? Everything is exactly the same for foreign customers except for shipping costs. Please contact us before your shipment to acknowledge your order and define shipping. Can you list song titles as I want them on CDs? All you need to do is mail a list of song titles with your media form for us to work with. This usually has to do with home made media types and there is no extra charge. We can definitely add chapters to DVDs for free as well; however, they must be the same time apart throughout the entire video. So, if you would like a new chapter every 4 minutes simply let us know and we will make it happen. How much can fit onto one standard DVD-R? Generally, a 4.7 GB DVD can fit anywhere from 1 minute to 6 hours of video. The problem is, when you fit more than 2 hours or so onto a DVD the quality starts to diminish. We have no problem splitting up a video onto multiple DVDs that is longer than 2 hours if you wish to maintain higher quality, please email us for more information if you would like to split up an order. How much can fit onto one standard CD-R? We fit around 78 to 84 minutes of music onto each CD which comes out to be 20 or so songs at 4 minutes a piece. TuneTransfers.com, LLC is basically the only conversion company on the internet to offer Compilation CDs comprised of any amount of vinyl records, cassette tapes, or any other type of music media we convert. You can mix and match your favorite songs from each form of media and put them onto a Compilation CD but you must have us convert the entire original media form before we can mix and match songs. I have another media format not listed here. TuneTransfers.com, LLC converts many other media forms other than those listed on our web site. Please email us to find out. What is your address, contact information? TuneTransfers.com, LLC Owner: Tommy Tornroos Address: 2112 Sumter Lake Drive, Marietta, GA, 30062 Phone: 404-825-1118 Email: tommytornroos@me.com Why are you guys so awesome? We can not help it! We are just way too good at media conversion and we love to help our customers save their old music and video and make sure it stands the test of time.

What is the turnaround time?

TuneTransfers.com, LLC converts several hundred media types a week on average. Depending on backlog, order size, etc. your order should take 10 to 14 days in total, including shipping. If you need your order converted immediately we recommend Overnight Shipping with UPS or FedEx and to inform us of your time restrictions.

What is the ordering process?

Once you have determined which media type you want to be converted along with any additional features you will be brought to a shopping cart. At this point you can choose the amount of media you have, such as 21 cassette tapes to CDs. After choosing the amount, you will have the choice to pay with PayPal, personal or business checking, or any major credit card. After payment you will be sent a confirmation email from TuneTransfers.com, LLC. Once you have received a confirmation email all you need to do is mail your order to TuneTransfers.com, LLC and we take care of the rest! When we receive your order you will get a second confirmation via email. After the second confirmation we usually work on an order for 10 to 14 days. Upon completion of the order, you will be sent a third email from us indicating your order has been sent with a UPS tracking number included. Also check out the Services page with a rundown of the steps you need to take.

Do I have to pay with PayPal?

When you get to the shopping cart through the Services page you will have to enter in your email address and begin the payment process. On the right hand side of the shopping cart it asks you to enter in your PayPal information. If you would prefer to simply use a credit card then read the left hand side of the payment page which will enable you to bypass the option to set up a PayPal account.

How does shipping work?

First of all, you can ship your order to us anyway you please; however, we prefer UPS since we have yet to have a problem with them. When you pay for your order at the shopping cart you will have two choices for return shipping. You can pay for UPS Ground shipping which includes a tracking number and $100 of insurance for free. Your other option is to send a self addressed pre paid packing slip for us to mail your order back to you. TuneTransfers.com, LLC is very proud to say we have never had an order fail to reach us. In addition to that, TuneTransfers.com, LLC has never failed in sending back an order and we plan to keep it this way.

How is my media converted to CD / DVD?

Every single form of media we convert receives incomparable individual attention. TuneTransfers.com, LLC converts each media form to a digital format which may also include volume adjustments, pop and hiss removal, track separation, along with other purifications depending on what type of media form it is. Basically, all of the analog media we receive is digitized and made to look and sound better. All of the free work done on your media form is described in more detail in the Services section.

Can I make my own copies after the transfer?

You most certainly can make your own copies. We use digital audio CD-R for audio work and standard DVD-R for video conversions. You can copy these discs in any computer with a CD / DVD burner or a standalone disc copier. You must own these discs and abide by all copyright laws though.

Will I get the media I mail to you guys back?

Every single cassette tape, vinyl record, video tape or anything other media form you mail to us will be sent back to you the same way we received it, all in one box with the converted CDs / DVDs included.

What if something gets lost in the mail?

Fortunately this has never happened and we would like to keep it that way. Due to this fact we keep back up copies of your media for 90 days after your order has been sent back to you. If something were to happen to your order, or if it does not work the way you thought it would, then we keep the back up copies for this reason and would be more than happy to mail another copy when necessary. Since we use UPS with tracking then there is no reason something like this would ever happen.

What if the converted discs do not work?

The question previous to this one explains most of this problem; however, this section will go into more detail. We have a 90 Day Money Back Guarantee which states if the CD or DVD you receive does not work we will send you a replacement for free. If the package is lost en route at our end you will also be sent a new set of copies since everything here is backed up for 90 days. TuneTransfers.com, LLC does not use the music or video media for any other reason but to back up your order. If your discs do not work properly you must send the original discs back to us first before we send out another copy.

My media is broken, can you fix and convert it?

Yes we can fix practically any form of media and then convert it. On average, about 90% of the items we receive that were originally broken (like a cassette tape with the magnetic tape off track or a VHS movie with a cracked interior reel) are able to be fixed and the best part of all this is, there is no extra fee!

Can you convert home made music / video?

Yes we definitely can. We can take your old cassette tape mixes or recorded movies and move them over to much more robust CDs and DVDs which will keep your memories safe.

Can you combine several short media forms?

Yes we can; however, in most circumstances the price per media type remains the same. For example, if you want 5 cassette tapes converted to 1 CD you will still be charged for 5 cassette tapes since each media type is converted individually. For more information please email us.

What file format are the converted CD / DVDs?

CDs will be converted to a format known as AIFF. This would look like example.aiff on your computer when you look at a single track. What this means is that your new CDs can be played in your car stereo, on your CD player, on your computer and it can also can be moved into a program like iTunes or Windows Media Player to put onto an iPod or mp3 player without any conversion work on your end.

DVDs are converted to a .mov file initially and if you are so inclined the converted videos can be converted to any video file you want. Whether it be an MPEG4 or QuickTime file, just send us an email and let us know what you want with no extra cost.

Do you accept orders from other countries?

Everything is exactly the same for foreign customers except for shipping costs. Please contact us before your shipment to acknowledge your order and define shipping.

Can you list song titles as I want them on CDs?

All you need to do is mail a list of song titles with your media form for us to work with. This usually has to do with home made media types and there is no extra charge. We can definitely add chapters to DVDs for free as well; however, they must be the same time apart throughout the entire video. So, if you would like a new chapter every 4 minutes simply let us know and we will make it happen.

How much can fit onto one standard DVD-R?

Generally, a 4.7 GB DVD can fit anywhere from 1 minute to 6 hours of video. The problem is, when you fit more than 2 hours or so onto a DVD the quality starts to diminish. We have no problem splitting up a video onto multiple DVDs that is longer than 2 hours if you wish to maintain higher quality, please email us for more information if you would like to split up an order.

How much can fit onto one standard CD-R?

We fit around 78 to 84 minutes of music onto each CD which comes out to be 20 or so songs at 4 minutes a piece. TuneTransfers.com, LLC is basically the only conversion company on the internet to offer Compilation CDs comprised of any amount of vinyl records, cassette tapes, or any other type of music media we convert. You can mix and match your favorite songs from each form of media and put them onto a Compilation CD but you must have us convert the entire original media form before we can mix and match songs.

I have another media format not listed here.

TuneTransfers.com, LLC converts many other media forms other than those listed on our web site. Please email us to find out.

What is your address, contact information?

TuneTransfers.com, LLC

Owner: Tommy Tornroos

Address: 2112 Sumter Lake Drive, Marietta, GA, 30062

Phone: 404-825-1118

Email: tommytornroos@me.com

Why are you guys so awesome?

We can not help it! We are just way too good at media conversion and we love to help our customers save their old music and video and make sure it stands the test of time.

How It Works

Hours of Operation

Monday - Friday

10 AM to 6 PM

Saturday - Sunday

12 PM to 6 PM

EST

Here is TuneTransfers.com, LLC’s FAQ section. If there is a question not listed below either call or email us at the information provided at the top right.

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404 - 825 - 1118

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